Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Paid Time Off
Referral program
Job Description
Aztec Hotel San Antonio is a vibrant and iconic hotel located on the picturesque San Antonio Riverwalk, combining the historic charm of the city with Marriott's modern lifestyle design. As a proud member of the Tribute Portfolio, the hotel offers a unique and independent-feel experience that celebrates individuality, creativity, and local culture while adhering to the high standards of Marriott's global hospitality brand. The hotel's culture is rooted in radical honesty and transparency, promoting an open sharing of information and encouraging every team member and stakeholder to have a valued voice in the organization. This approach fosters a workplace built... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3 years of senior management experience in hotel operations
- Strong financial acumen and experience managing full P&L statements
- Proficient with Marriott’s property management systems and brand standards
- Ability to lead diverse teams and build a positive workplace culture
- Exceptional problem-solving and decision-making skills
- Willingness to work on-site in San Antonio, Texas
- Flexible schedule including availability for holidays and weekends
Job Qualifications
- Minimum 3-5 years progressive hotel leadership experience in full-service hotels
- Prior experience as a General Manager or Assistant General Manager with multi-department oversight
- Proven track record of P&L ownership, budget management, and GOP growth
- Strong understanding of Marriott systems, brand standards, and audit processes preferred
- Demonstrated ability to lead leaders, manage complexity, and execute in high-demand, guest-facing environments
- Willingness to work flexible hours, including evenings, weekends, and holidays as business requires
- Experience in lifestyle or boutique hotel environments preferred
- Excellent communication, organizational, and leadership skills
Job Duties
- Set and execute the hotel’s strategic plan aligned with ownership objectives, market conditions, and Marriott brand standards
- Build a strong leadership bench across all departments through coaching, accountability, and succession planning
- Establish a performance-driven, guest-first culture rooted in transparency, trust, and high standards
- Lead daily stand-ups, weekly executive meetings, and monthly business reviews with clarity and follow-through
- Own the hotel’s full P&L, including Rooms, F&B, Banquets, and Ancillary revenue streams
- Develop and manage annual budgets, rolling forecasts, and capital plans
- Drive GOP growth, expense discipline, labor optimization, and margin improvement without sacrificing guest experience
- Partner with ownership on capital projects, ROI justification, and long-term asset value preservation
- Ensure delivery of a distinctive, locally inspired Tribute Portfolio experience while meeting Marriott operating standards
- Monitor guest satisfaction scores, online reputation, and brand audits—taking swift corrective action where gaps exist
- Lead guest recovery for escalated issues and ensure root-cause fixes are implemented
- Act as a visible ambassador of the hotel to guests, the community, and brand representatives
- Collaborate with Revenue Management and Sales to optimize pricing, segmentation, channel mix, and demand strategy
- Drive group, transient, and F&B revenue through market-aware strategy and disciplined execution
- Ensure the hotel remains competitive on the Riverwalk through differentiated service, programming, and local partnerships
- Hold department leaders accountable for SOP adherence, service delivery, cleanliness, safety, and compliance
- Ensure readiness for brand audits, health inspections, fire/life safety reviews, and internal audits
- Oversee preventive maintenance, life-safety systems, and capital asset condition
- Ensure compliance with all employment laws, wage-and-hour regulations, OSHA standards, and Marriott policies
- Partner with HR on hiring, performance management, corrective action, and employee engagement initiatives
- Maintain appropriate staffing levels and labor controls while supporting associate wellbeing and retention
- Foster open communication and ethical leadership across the hotel
- Serve as the primary liaison with ownership, asset management, and Marriott brand teams
- Deliver clear, accurate, and timely reporting on performance, risks, and opportunities
- Represent the hotel in ownership meetings, brand reviews, and community engagements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: