Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,500.00 - $104,100.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
Complimentary travel
training programs
Continuous growth
Covered expenses
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. Known for offering an intimate and unique small ship experience, the company operates vessels that accommodate no more than 200 passengers. With a growing fleet that includes newly constructed ships, American Cruise Lines presents an exciting opportunity for hospitality professionals to join a shipboard management team dedicated to delivering exceptional service and memorable cruise experiences. The company prides itself on its core values of Optimism, Commitment, Patriotism, and Merit, which permeate its culture, operations, and guest interactions, ultimately seeking to share America's story through the... Show More
Job Requirements
- Bachelor's degree in business or hospitality management preferred
- 3+ years of hotel or food and beverage management experience
- proficiency in Microsoft Office Suite applications
- willing to live and work aboard the ship
- ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing, including testing for marijuana and other controlled substances
- available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- bachelor's degree in business or hospitality management preferred
- proficiency in Microsoft Office Suite applications
- willingness to live and work aboard the ship
- ability to meet moderate physical demands
- ability to pass US Coast Guard regulated pre-employment drug test and periodic testing
- availability to work long and flexible shifts
- effective leadership and communication skills
- strong problem-solving and organizational abilities
Job Duties
- Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator
- hold officers and crew accountable to American Cruise Lines' standards
- comply with American Cruise Lines' operations manual, service standards, and procedures
- responsible for assessing the management team and providing immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow-up
- identify and resolve problems immediately and request home office support as needed
- ability to speak and present in front of all guests in person using a microphone
- management presence during meals services, cocktail hour, and onboard events
- oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- ensure chefs are following approved menus and recipes
- oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- lead and direct ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- manage shipboard business transactions, accounting, timecards, and home office reporting
- responsible for managing all hotel and food inventories
- work with the Executive Chef to ensure food and hotel supplies are ordered and received timely
- complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed
- create positive crew experiences
- coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- perform bartending duties as needed with other management personnel
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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