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American Cruise Lines

Hotel General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $62,700.00 - $99,600.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical
Dental
401k
complimentary travel accommodations
training programs
Paid Time Off
Room and board

Job Description

American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, renowned for delivering a unique small ship cruising experience. With a fleet that does not exceed 200 passengers per vessel, American Cruise Lines offers an intimate and personalized journey that highlights the diverse and rich American landscapes and waterways. The company prides itself on its four core values: Optimism, Commitment, Patriotism, and Merit, which collectively foster a strong culture of excellence and genuine hospitality. As the company continues to grow with newly constructed vessels joining the fleet, it presents a remarkable opportunity for professionals seeking... Show More

Job Requirements

  • 3+ years of hotel or food and beverage management experience
  • bachelor’s degree in business or hospitality management preferred
  • ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
  • ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including marijuana and other controlled substances
  • available to travel and work flexible schedule including 14 to 15 hour days for six to eight weeks at a time
  • willingness to live and work aboard the ship
  • possession of Transportation Worker Identification Credential (TWIC)
  • proficiency in Microsoft Office Suite
  • optimism and hardworking drive to succeed

Job Qualifications

  • 3+ years of hotel or food and beverage management experience
  • bachelor’s degree in business or hospitality management is preferred
  • proficiency in Microsoft Office Suite applications
  • willingness to live and work aboard the ship
  • optimism and a hardworking drive to succeed
  • cruise industry experience not required
  • ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
  • ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including testing for marijuana and other controlled substances
  • available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
  • possession of Transportation Worker Identification Credential (TWIC)

Job Duties

  • Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator
  • hold officers and crew accountable to American Cruise Lines’ standards
  • comply with American Cruise Lines’ Operations Manual, service standards, and procedures
  • responsible for assessing the management team and providing immediate corrective feedback
  • anticipate the needs of guests and crew
  • respond quickly to guest requests and ensure follow-up
  • identify and resolve problems immediately and request home office support as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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