Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,100.00 - $92,400.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
Paid training
complimentary travel accommodations
Continuous growth
Covered expenses
Job Description
American Cruise Lines is the largest USA flagged cruise line in the United States, specializing in providing unique and memorable small ship experiences with passenger vessels that accommodate no more than 200 guests. As a prominent player in the domestic cruise industry, the company focuses exclusively on U.S. waters, creating opportunities for travelers to explore America’s diverse landscapes and waterways in comfort and style. Known for its commitment to exceptional service and quality, American Cruise Lines is currently expanding its fleet with newly constructed vessels, marking an exciting phase of growth and opportunity for prospective team members who are passionate... Show More
Job Requirements
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willingness to live and work aboard the ship
- Ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including marijuana and other controlled substances
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willingness to live and work aboard the ship
- Optimism and hardworking drive to succeed
- Cruise industry experience not required
- Ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including marijuana and other controlled substances
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef, and Guest Service Coordinator
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assess the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Speak and present in front of all guests in person using a microphone
- Maintain management presence during meal services, cocktail hour, and onboard events
- Oversee food service and culinary operations including food quality, presentation, service, and timely delivery
- Ensure chefs follow approved menus and recipes
- Oversee crew orientation, scheduling, appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain cleanliness and ensure housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Manage all hotel and food inventories
- Work with the Executive Chef to ensure timely ordering and receiving of food and hotel supplies
- Complete daily ship inspection with Mate and Assistant Hotel Manager to generate and follow up on a daily work list
- Create positive crew experiences
- Coordinate staff to create measurable and achievable plans to provide memorable guest cruises
- Perform bartending duties as needed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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