Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,900.00 - $93,600.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
401K Matching
Paid training
Travel accommodations
Accommodations
meals
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Renowned for its unique small ship experience, the company maintains a fleet of no more than 200 passenger vessels, fostering a personalized and intimate cruising environment. With a commitment to showcasing the beauty and history of America, American Cruise Lines offers passengers a distinct opportunity to explore diverse American landscapes and stories aboard modern, newly constructed ships. The company values optimism, commitment, patriotism, and merit, which shape its culture, service standards, and team dynamics. For the 2026 season, American Cruise Lines is actively seeking... Show More
Job Requirements
- Willing to live and work aboard the ship
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
- Transportation Worker Identification Credential (TWIC)
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Cruise industry experience not required
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
- This includes testing for marijuana and other controlled substances
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the assistant hotel manager, housekeeping manager, restaurant manager, cruise director, excursions director, executive chef and guest service coordinator
- Hold officers and crew accountable to American Cruise Lines' standards
- Comply with American Cruise Lines' operations manual, service standards, and procedures
- Responsible for assessing the management team and providing immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Ability to speak and present in front of all guests in person using a microphone
- Management presence during meals services, cocktail hour, and onboard events
- Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- Ensure chefs are following approved menus and recipes
- Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Responsible for managing all hotel and food inventories
- Work with the executive chef to ensure food and hotel supplies are ordered and received timely
- Complete daily ship inspection with mate and assistant hotel manager to generate daily work list and follow up to ensure tasks are completed
- Create positive crew experiences
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Perform bartending duties as needed with other management personnel
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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