Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,900.00 - $95,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Employee Discounts
Professional Development
Job Description
Hyatt Place OSU is a distinguished hotel property that prides itself on delivering exceptional guest experiences while operating as a profitable enterprise. Hyatt Place, a reputable brand under the Hyatt Hotels Corporation, is known for its modern design, innovative amenities, and commitment to both guest comfort and operational excellence. Located in a vibrant community with strong local market connections, Hyatt Place OSU focuses on creating a welcoming environment that seamlessly blends hospitality with business acumen. As a part of the Grandview Yard collective, the hotel leverages community partnerships and local market insights to drive growth and maintain competitive advantages within... Show More
Job Requirements
- At least 5 years of progressive hotel management experience with proven success in leadership
- Proven success in revenue generation, financial management, and guest service initiatives
- Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution
- Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need
- Financial acumen required to work with and understand financial information and data, and basic mathematical functions
- Drive for results demonstrated through successful performance in prior leadership positions
- Action orientation to work efficiently and effectively toward property revenue and operational objectives
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Time management skills to meet commitments across multiple departments and roles
- Customer focus to consistently deliver optimal employee and customer satisfaction for the hotel
- Valid driver's license for hotel's location
Job Qualifications
- Bachelor's degree preferred
- At least 5 years of progressive hotel management experience with proven success in leadership
- Proven success in revenue generation, financial management, and guest service initiatives
- Excellent communication skills
- Intellectual ability to assimilate complex information
- Financial acumen
- Drive for results
- Action orientation
- Time management skills
- Customer focus
- Valid driver's license
Job Duties
- Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in sales calls and site visits in a revenue leadership role
- Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities
- Manages relationships with hotel vendors, negotiating service agreements as appropriate
- Reviews financial reports and statements to understand property's performance versus budget and expenses, working to determine areas of concern and developing strategies to improve performance
- Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses
- Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction
- Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation
- Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation
- Supports the team's skill proficiency and professional development through appropriate training and feedback
- Establishes and maintains open, collaborative relationships with direct reports and team members
- Fosters team member commitment to providing exceptional service
- Demonstrates and communicates drivers of guest satisfaction
- ensures core elements of service strategy are in place to produce desired results
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
- Analyzes any service issues and identifies trends, facilitates development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
- Ensures that building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations
- Inspires and motivates teams to achieve operational excellence
- Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results
- Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results
- Ensures property is a safe and secure facility for guests and team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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