Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,100.00 - $92,400.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
training programs
Continuous growth
Covered expenses
Job Description
American Cruise Lines is the largest USA-flagged cruise line in the United States, known for its unique small ship experiences. The company operates exclusively within the United States with a fleet of no more than 200 passenger vessels, offering intimate and distinct cruising adventures that showcase the beauty and history of American waterways. With the addition of newly constructed vessels to its expanding fleet, American Cruise Lines provides exciting career opportunities for individuals passionate about hospitality and customer service in a maritime environment. The company prides itself on values such as optimism, commitment, patriotism, and merit, which shape its culture... Show More
Job Requirements
- 3+ years of hotel or food and beverage management experience
- willingness to live and work aboard the ship
- ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
- available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
- proficiency in Microsoft Office Suite applications
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- proficiency in Microsoft Office Suite applications
- willing to live and work aboard the ship
- optimism and a hardworking drive to succeed
- cruise industry experience not required
- ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing, including testing for marijuana and other controlled substances
- available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator
- hold officers and crew accountable to American Cruise Lines' standards
- comply with American Cruise Lines' Operations Manual, service standards, and procedures
- responsible for assessing the management team and providing immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow-up
- identify and resolve problems immediately and request home office support as needed
- ability to speak and present in front of all guests in person using a microphone
- management presence during meals services, cocktail hour, and onboard events
- oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- ensure chefs are following approved menus and recipes
- oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- lead and direct ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- manage shipboard business transactions, accounting, timecards, and home office reporting
- responsible for managing all hotel and food inventories
- work with the Executive Chef to ensure food and hotel supplies are ordered and received timely
- complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed
- create positive crew experiences
- coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- perform bartending duties as needed with other management personnel
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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