Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $160,000.00 - $185,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Paid Time Off
Employee Discounts
Job Description
The AC Hotel by Marriott Downtown Chicago is a flagship property and a trailblazer in Marriott's introduction of the AC Hotel brand in the United States. Situated in the heart of Chicago, just moments away from the world-famous Magnificent Mile, this hotel offers 224 meticulously designed rooms that blend contemporary style with European-inspired comfort. The hotel operates as part of Marcus Hotels & Resorts, a division of The Marcus Corporation, headquartered in Milwaukee, which has built a reputation over 60 years for operational excellence and outstanding guest service across its portfolio of 15 unique hotels and resorts. Marcus Hotels &... Show More
Job Requirements
- Bachelor's degree or equivalent background preferred
- Urban experience particularly within the downtown Chicago market preferred
- Proven history of associate engagement, development and success
- Strategic thinker as it relates to business leadership and revenue management
- Proven track record as a brand and industry ambassador within ones market and community
- Proficient at continuously gathering/analyzing competitive market intelligence
- Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
- Strong results orientation, i.e., delivering both timely and quality outcomes
- Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
- Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
- Honest, trustworthy, discreet and careful with confidential information
- Excellent verbal and written communication skills
- Entrepreneurial savvy with an ability to drive creativity and innovation in others
- Ability to read, write and speak English at a native level
Job Qualifications
- Team-oriented and people-centric
- Bachelor's degree or equivalent background preferred
- Exceptional attention to detail
- Proven history of associate engagement, development and success
- Strategic thinker in business leadership and revenue management
- Proven track record as a brand and industry ambassador within one's market and community
- Proficient at gathering and analyzing competitive market intelligence
- Strong communicator capable of inspiring associates and leadership
- Results-oriented with ability to deliver quality outcomes timely
- Ability to develop business plans and budgets and monitor performance
- Strong financial knowledge including P&L and forecast understanding
- Honest and trustworthy with confidential information
- Excellent verbal and written communication skills
- Entrepreneurial mindset fostering creativity and innovation
- Native level English proficiency
Job Duties
- Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions
- Create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction
- Ensure the hotel and its staff actively engage in and support the community to include the GM's involvement as a leader on committees, boards and/or other civic organizations
- Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity
- Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors
- Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations
- Closely monitor the recruitment, development, mentorship, and performance management of associates
- Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations
- Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence
- Oversee associate relations and provide leadership for all staff members
- Overall financial oversight and support of the accounting function
- Manage by walking the hotel and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance
- Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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