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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Courtyard by Marriott in Elkhart is part of JSK Hospitality, a premier hospitality group known for its rapid growth and commitment to excellence in guest service and team development. JSK Hospitality owns and operates renowned hotel brands including Marriott, Hilton, and IHG, with multiple properties throughout Northern Indiana as well as new locations expanding into the Kentucky market and Mishawaka. As a company, JSK Hospitality emphasizes career growth by promoting from within, recognizing the potential of its employees, and investing in their ongoing development. The team culture values service, hospitality passion, and a drive to advance one’s career in a... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front office or hospitality operations
- Ability to stand and walk for extended periods
- Capability to lift up to 50 pounds
- Flexibility to work evenings, weekends, and holidays
- Strong customer service focus
- Basic cash handling skills
- Familiarity with emergency procedures and safety protocols
Job Qualifications
- Strong interpersonal and communication skills
- Excellent leadership and team management abilities
- Proven problem-solving skills in guest service environments
- Attention to detail with excellent organizational skills
- Proficient in Microsoft Office and hotel management systems
- Positive attitude with professional demeanor
- Passion for delivering exceptional guest experiences
- Ability to work effectively under pressure
- Adaptability to changing situations and teamwork orientation
Job Duties
- Supervise front desk operations ensuring smooth check-ins and check-outs
- Train and guide front desk agents to deliver exceptional guest service
- Address guest requests and resolve issues promptly and professionally
- Manage guest reservations, cancellations, and room assignments
- Provide excellent customer service by greeting guests and handling inquiries
- Handle guest complaints calmly and efficiently ensuring guest satisfaction
- Assign shifts and schedule breaks for front desk staff ensuring adequate coverage
- Coach and develop front desk agents maintaining high performance standards
- Assist in recruiting and hiring front desk staff as needed
- Monitor and evaluate staff performance and conduct reviews
- Oversee check-in and check-out procedures ensuring accurate guest information
- Process room charges, payments, and credits accurately
- Perform cash handling duties maintaining register safety and accuracy
- Review arrival and departure lists accommodating special guest requests
- Collaborate with housekeeping, maintenance, sales, and marketing teams
- Resolve billing issues and coordinate with accounting department
- Maintain accurate records of guest transactions and room assignments
- Prepare daily reports on occupancy, revenue, and guest satisfaction
- Ensure compliance with safety, security, and confidentiality protocols
- Manage guest room key security, lost and found, and hotel property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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