Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $62,200.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Job Description
Delaware North Gaming is a renowned hospitality and gaming company that operates several premier properties across the United States and internationally. One of its distinguished venues is the Southland Casino Hotel located in West Memphis, Arkansas, which combines the excitement of casino gaming with luxurious accommodations. This property features over 2200 slot machines, live table games including blackjack, craps, and roulette, simulcast wagering, and an active sportsbook. The hotel itself boasts 300 elegant rooms and suites, ensuring a premium guest experience that blends comfort with entertainment. Delaware North prides itself on being a family-owned business with more than a century... Show More
Job Requirements
- Minimum two years' front desk operations management experience
- strong written and verbal communication skills
- leadership and team-building skills
- ability to adapt to frequent changes and manage time effectively
- availability to work weekends, holidays, days, and evenings
- no degree required
Job Qualifications
- Minimum two years' front desk operations management experience
- written and verbal communication skills
- demonstrate initiative, leadership, and team-building skills
- ability to manage frequent change, good time management, and the time of team members
- no degree required
Job Duties
- Coordinates and manages front desk duties, supervising team members on scheduling, training, assigning, and directing work, and overall performance, and organizes operations and procedures, ensuring operations comply with company policies and programs
- responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
- responsible for managing all front office software and hardware systems, and became an expert on the property management system
- reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
- coordinate with support managers for compliance with policies, merchandise mix, and inventory
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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