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Hotel Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $70,000.00
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Work Schedule

Standard Hours
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Benefits

employee hotel discounts
Employer-paid medical coverage
Health savings account
Employee assistance program
Paid holidays
Employee Referral Bonus Program
Recognition and incentives program
Commuter assistance
voluntary benefits
Duolingo premium account
Training and professional development opportunities

Job Description

Our hotel is a distinguished four-star establishment located in downtown Chicago, renowned for being the city's first hotel to achieve the prestigious Silver LEED (Leadership in Energy and Environmental Design) certification. This accolade highlights our commitment to sustainability and environmental responsibility while maintaining an atmosphere of luxury and comfort. Nestled at the corner of Clark and Huron Streets, our hotel offers guests a seamless blend of elegance and eco-conscious design. Upon entering through our vintage facade, visitors are greeted by a lobby that exudes a unique sense of tranquility and welcome, distinctly removed from the city's hustle and bustle. This... Show More

Job Requirements

  • minimum of one year experience in front desk management
  • high school diploma or equivalent
  • ability to lead a team
  • excellent customer service skills
  • strong communication skills
  • flexibility to work various shifts
  • knowledge of hotel management systems

Job Qualifications

  • minimum of one year experience in a hotel front desk or related role
  • strong leadership and interpersonal skills
  • excellent communication abilities
  • customer service orientation
  • ability to multitask and work under pressure
  • proficiency with hotel management software

Job Duties

  • manage front desk operations
  • act as the first point of contact for guests
  • lead and train front desk staff
  • handle guest inquiries and resolve complaints
  • coordinate with housekeeping and other hotel departments
  • oversee check-in and check-out processes
  • maintain high guest satisfaction standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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