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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,700.00 - $60,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
401(k) retirement plan
Referral Bonus
Job Description
Join our team at the Hampton Inn & Suites Glendale Westgate, a proud recipient of the 2025 USA Today Top Workplace Award. Managed by NCG Hospitality, a distinguished family-owned, third-generation business, this hotel is part of a portfolio that includes over 30 premier hospitality properties. NCG Hospitality is recognized for its commitment to genuine customer engagement, fostering a vibrant, team-oriented work culture where every employee’s contribution is valued and celebrated. They invest heavily in career development, providing a wealth of tools, resources, and mentorship opportunities to help their staff reach their fullest potential. The Hampton Inn & Suites Glendale Westgate... Show More
Job Requirements
- High school diploma or equivalent
- two or more years of supervisory experience in hospitality
- experience in hotel front desk operations
- strong customer service orientation
- excellent communication and interpersonal skills
- ability to lead and motivate a team
- strong organizational and multitasking skills
- problem-solving and complaint resolution abilities
Job Qualifications
- Two or more years of supervisory experience
- two or more years of general hotel operations experience
- strong customer service skills to include problem-solving and complaint resolution
- strong interpersonal, relationship building and communication skills
- strong attention to detail and organized
- ability to work effectively and efficiently in a fast-paced setting
Job Duties
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
- supervise front desk team, including hiring, training, scheduling, and performance management
- instill strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
- assist with accounting functions including billing, reporting, and financial reconciliation
- monitor and support procedures related to inventory, key control, and monetary handling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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