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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,800.00 - $61,100.00
Work Schedule
Weekend Shifts
Benefits
competitive wage
Health Insurance
Dental Insurance
Life insurance
Disability insurance
Vision Insurance
critical illness insurance
accidental insurance
401K with company match
Paid Time Off
free hotel rooms
hotel discounts
Job Description
The Hotel Front Office Manager is a pivotal leadership role based within a reputable hotel known for its dedication to exceptional guest experiences and operational excellence. This role is integral to maintaining the high standards that the hotel upholds in its front office operations, encompassing guest services, reservations, and front desk management. As the face of the hotel during the critical stages of guest arrival and departure, the Front Office Manager ensures that each visitor feels welcomed, valued, and satisfied throughout their stay. The hotel's commitment to quality service and smooth operations creates a dynamic and stimulating environment where the... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed
Job Qualifications
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Proficiency in hotel management software and Microsoft Office
Job Duties
- Oversee all front office operations including guest services reservations and front desk staff
- Ensure that all guests are greeted and checked in promptly and courteously
- Handle guest complaints and resolve issues in a timely and professional manner
- Train and supervise front desk staff ensuring that they are knowledgeable about hotel policies and procedures
- Monitor room availability and make sure that rooms are properly cleaned and prepared for guests
- Manage room inventory and rates to maximize revenue
- Ensure that all front office equipment is in good working order
- Prepare and analyze front office reports including occupancy and revenue reports
- Collaborate with other hotel departments such as housekeeping and maintenance to ensure that guest needs are met
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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