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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
career growth
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
Job Description
Norfolk Sheraton is a distinguished hotel located at 777 Waterside Drive in Norfolk, VA, known for its commitment to providing exceptional hospitality services. As part of the renowned Sheraton brand, the hotel upholds high standards in guest experience, comfort, and service excellence, making it a preferred destination for business and leisure travelers alike. Operating within the vibrant city of Norfolk, the Sheraton hotel offers a blend of luxury accommodations, state-of-the-art conference facilities, and convenient amenities that cater to a diverse clientele. The establishment prides itself on fostering a culture of inclusion, respect, and teamwork, often promoting internal growth and career... Show More
Job Requirements
- 2+ years of front desk experience
- 2+ years of supervisory experience
- high school diploma or equivalent
- proficiency in Microsoft Office
- flexible schedule availability
- physically able to lift and move as needed
Job Qualifications
- 2+ years of front desk experience
- 2+ years of supervisory experience
- high school diploma or equivalent
- proficient in Microsoft Office applications
- effective leadership and coaching skills
- strong communication and interpersonal abilities
- problem-solving and conflict resolution experience
Job Duties
- Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance
- champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty
- collaborate across departments to deliver seamless service and operational excellence
- drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities
- maintain brand and cleanliness standards, stepping in to support operations when needed
- serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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