Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,900.00 - $64,700.00
Work Schedule
Flexible
Benefits
competitive pay
comprehensive benefits
Hotel Room Discounts
Food and beverage discounts
Professional Development
Career advancement opportunities
Job Description
DelMonte Hotel Group is a prominent leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and cultivating a supportive work environment for its employees. With a strong presence in multiple locations worldwide, the group has built a reputable brand distinguished by excellent customer service, operational excellence, and a culture where associates feel valued and appreciated. As an employer, DelMonte Hotel Group offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and advancement, making it an ideal choice for individuals seeking a rewarding career in hospitality.
The Front Office Manager role at DelMont... Show More
The Front Office Manager role at DelMont... Show More
Job Requirements
- 1 to 3 years related experience
- Associate's degree or equivalent from two-year college or technical school
- Excellent communication skills
- Self-motivated with a strong work ethic
- Ability to exceed expectations
- Solid organizational and time-management skills
Job Qualifications
- Associate's degree or equivalent from two-year college or technical school
- 1 to 3 years related experience in hospitality or front office management
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of front office operations and procedures
- Basic accounting and budgeting knowledge
Job Duties
- Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
- Ensure proper cash and key control procedures are followed
- Answer inquiries pertaining to hotel policies and services
- Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
- Perform front desk duties as needed
- Provide guests with information pertaining to available services and hours of the hotel
- Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
- Ensure all brand standards and initiatives are implemented and followed
- Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using guest satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions
- Maintain up to date records and files
- Ensure the cleanliness of the front office, lobby and surrounding areas
- Assist in checking all fixtures, equipment and conditions for proper operations, settings and maintenance and report deficiencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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