Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,700.00 - $64,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Duprey Hospitality is a distinguished hospitality management company headquartered in Concord, New Hampshire. Renowned for its dedication to excellence, Duprey Hospitality prides itself on curating exceptional guest experiences and managing properties with a strong commitment to high standards of service. The company fosters thriving environments not only for its valued guests but also for its team members, investing in quality service delivery and operational excellence throughout its properties. With a focused approach on elevating standards, Duprey Hospitality has established itself as a leader in the hospitality industry, consistently exceeding guest expectations and creating memorable stays that drive repeat business and... Show More
Job Requirements
- High school diploma or GED equivalent
- One to two years of related experience or training
- Ability to pass pre-employment drug test and background check
- Ability to walk, stand, reach, handle, lift, talk, hear and see to a significant degree
- Ability to lift up to 50 lbs with frequent lifting or carrying of up to 25 lbs
- Ability to work inside environmental conditions protected from weather
- Willingness to comply with company policies and procedures
- Effective communication skills
- Demonstrated problem solving ability
- Customer service orientation
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or GED equivalent
- One to two years of related experience or training
- Developed language skills to read and comprehend instructions, safety rules and memos
- Ability to speak clearly, distinctly and with confidence
- Mathematical skills sufficient to add, subtract, multiply and divide all units of measure
- Developed reasoning skills to apply common sense and understanding to carry out instructions and solve problems
- Experience in hospitality or customer service preferred
- Strong organizational and interpersonal skills
- Ability to work well with diverse groups of people
Job Duties
- Provide professional and courteous guest service at all times
- Greet arriving guests
- Answer telephone calls courteously and efficiently
- Professionally and diplomatically handle guest complaints
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions
- Facilitate direct bills
- Generate, confirm, cancel and change guest reservations
- Keep records of room availability and guest's accounts
- Assist arriving and departing guests with luggage
- Compute bills, receive payments and make change for guests
- Make restaurant, transportation or entertainment reservations for guests
- Promote any current hotel and franchise marketing programs
- Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
- Verify revenues and tray figures on Daily Sales Report
- Complete spreadsheets required by Corporate Office for logging/reconciliations and record keeping
- Invoice and mail all direct bill and outstanding accounts, posting all received payments
- Collect/Verify cash deposits in safe from GCC bars, prepare bank deposits to include all cash/checks
- Assist in preparing/providing month end reporting data for financials
- Act as Manager on duty when scheduled
- Maintain wake-up call service
- Maintain office supply inventory
- Post ancillary charges to guest folios
- Maintain clean and neat work and storage spaces
- Assist with appropriate storage of guest property
- Attend monthly department meeting
- Complete projects as determined by General Manager
- Assist other coworkers/departments when necessary
- Assist with inventory and ordering
- Participate in ongoing education and training
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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