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Atrium Hospitality

Hotel Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $576,000.00 - $612,000.00
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Work Schedule

Flexible
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Benefits

career growth
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
vacation
DailyPay
wellness programs
Tuition Reimbursement
Brand discounts
community service opportunities

Job Description

Springfield University Plaza, located at 333 John Q. Hammons Parkway in Springfield, Missouri, is part of the esteemed Atrium Hospitality group, a leader in the hotel and hospitality industry known for its commitment to outstanding guest experiences and employee development. The property is a full-service hotel that serves guests ranging from university visitors to business travelers, offering a balance of comfort, convenience, and quality service within a vibrant community setting.

Atrium Hospitality embodies the SPIRIT values which stand for Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These core ideals drive the organization’s culture and operational approach, fostering an environment wh... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of front desk experience
  • Minimum 2 years of supervisory experience
  • Proficient with Microsoft Office
  • Flexible schedule availability
  • Physical ability to lift and move as needed
  • Strong leadership skills

Job Qualifications

  • 2+ years of front desk experience
  • 2+ years of supervisory experience
  • High school diploma or equivalent
  • Proficiency with Microsoft Office including Word, Excel, and Teams
  • Strong leadership and coaching abilities
  • Excellent communication and interpersonal skills
  • Ability to adapt to a flexible schedule
  • Physical ability to lift and move as needed

Job Duties

  • Lead and inspire a team of front office associates
  • Ensure clarity in expectations and accountability in performance
  • Champion exceptional guest experiences by anticipating needs and resolving concerns
  • Collaborate across departments to deliver seamless service and operational excellence
  • Drive financial performance by managing labor costs and controlling expenses
  • Maintain brand and cleanliness standards
  • Serve as Manager on Duty to ensure smooth operations and guest satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location