Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,900.00 - $64,700.00
Work Schedule
Flexible
Benefits
competitive pay
Comprehensive Benefit Packages
Hotel Room Discounts
discounts on food and beverages
professional development and advancement opportunities
Job Description
DelMonte Hotel Group is a distinguished leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering a supportive work environment. With a portfolio of premier hotels and resorts, DelMonte Hotel Group has established itself as a trusted name in hospitality, offering a blend of luxury, comfort, and exemplary service to travelers worldwide. The company prides itself on cultivating a workplace culture that feels like home, where associates are encouraged to grow professionally and personally. This inclusive environment has contributed to a loyal workforce, with many employees choosing to build long-term careers within the organization.... Show More
Job Requirements
- 1 to 3 years related experience
- Associate's degree (A.A.) or equivalent from two-year college or technical school
- or equivalent combination of education and experience
- Excellent communication skills
- Strong work ethic
- Self-motivated
- Ability to exceed expectations
- Solid organizational skills
- Time-management skills
- Prioritization skills
Job Qualifications
- 1 to 3 years related experience
- Associate's degree (A.A.) or equivalent from two-year college or technical school
- or equivalent combination of education and experience
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Strong communication skills
- Ability to supervise and motivate a team effectively
- Knowledge of hotel policies and front office operations
Job Duties
- Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
- Ensure proper cash and key control procedures are followed
- Answer inquiries pertaining to hotel policies and services
- Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
- Perform Front Desk duties as needed
- Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge
- Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
- Ensure all brand standards and initiatives are implemented and followed
- Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry
- Maintain up to date records and files
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
- Ensure the cleanliness of the Front office, lobby and surrounding areas
- Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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