Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,800.00 - $61,100.00
Work Schedule
Weekend Shifts
Benefits
competitive wage
Health Insurance
Dental Insurance
Life insurance
short-term disability
long-term disability
Vision Insurance
critical illness insurance
accidental insurance
401(k)
Paid Time Off
free hotel rooms
hotel discounts
Job Description
The hiring establishment is a reputable hotel, dedicated to providing high-quality hospitality services to its guests. With a commitment to excellence and a strong presence in the hospitality industry, this hotel offers comfortable accommodations, superior guest service, and a welcoming atmosphere that ensures memorable stays. The hotel prides itself on maintaining high standards across all departments, including housekeeping, food and beverage, maintenance, and front office operations. It is known for its professional work environment and the opportunity it provides employees to grow within the hospitality sector. The hotel offers competitive wages and benefits that cater to the well-being and satisfaction... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed
Job Qualifications
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Proficiency in hotel management software and Microsoft Office
- Ability to work well under pressure and handle multiple tasks simultaneously
Job Duties
- Oversee all front office operations including guest services reservations and front desk staff
- Ensure that all guests are greeted and checked in promptly and courteously
- Handle guest complaints and resolve issues in a timely and professional manner
- Train and supervise front desk staff ensuring that they are knowledgeable about hotel policies and procedures
- Monitor room availability and ensure rooms are properly cleaned and prepared for guests
- Manage room inventory and rates to maximize revenue
- Ensure all front office equipment is in good working order
- Prepare and analyze front office reports including occupancy and revenue reports
- Collaborate with other hotel departments such as housekeeping and maintenance to ensure guest needs are met
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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