Hotel Front Office Manager

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $36,900.00 - $64,700.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

competitive pay

Comprehensive Benefit Packages

Hotel Room Discounts

discounts on food and beverages

professional development and advancement opportunities

Job Description

DelMonte Hotel Group is a distinguished leader in the hospitality industry known for its commitment to exceptional guest experiences and a supportive work culture. With a portfolio of premier hotels, the group prides itself on cultivating an environment where both guests and associates feel valued and appreciated. The company not only focuses on delivering top-notch accommodations and service but also emphasizes professional development and growth opportunities for its employees. This is reflected in the long tenure of many associates who consider DelMonte Hotel Group their career home, proudly contributing to its continued success and reputation.

The Front Office Manage... Show More

Job Requirements

associate's degree (A.A.) or equivalent from two-year college or technical school
1 to 3 years related experience
solid organizational, time-management and prioritization skills
exceptional customer service skills

Job Qualifications

1 to 3 years related experience
associate's degree (A.A.) or equivalent from two-year college or technical school
solid organizational, time-management and prioritization skills
exceptional customer service skills

Job Duties

Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
ensure proper cash and key control procedures are followed
answer inquiries pertaining to hotel policies and services
attend staff meetings to discuss company policies and guest complaints and make recommendations to improve service and ensure more efficient operation
perform Front Desk duties as needed
provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge
ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
ensure all brand standards and initiatives are implemented and followed
perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry
maintain up to date records and files
ensure the cleanliness of the Front office, lobby and surrounding areas
assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance
report deficiencies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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