Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,800.00 - $61,100.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
Disability insurance
Vision Insurance
critical illness insurance
accidental insurance
401k
Paid Time Off
free hotel rooms
hotel discounts
Job Description
The hiring company is a reputable hotel establishment known for providing exceptional guest experiences and high standards of hospitality. With a focus on creating a welcoming and comfortable environment for visitors, the hotel prides itself on delivering top-notch services, from luxurious accommodations to efficient and friendly guest interactions. Established in the hospitality industry, the hotel combines tradition with modern amenities to cater to a diverse clientele, including business travelers, tourists, and families seeking a memorable stay.
The Hotel Front Office Manager role is a critical leadership position responsible for overseeing all aspects of the front office operations. This includes m... Show More
The Hotel Front Office Manager role is a critical leadership position responsible for overseeing all aspects of the front office operations. This includes m... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed
Job Qualifications
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed
Job Duties
- Oversee all front office operations including guest services reservations and front desk staff
- Ensure that all guests are greeted and checked in promptly and courteously
- Handle guest complaints and resolve issues in a timely and professional manner
- Train and supervise front desk staff ensuring that they are knowledgeable about hotel policies and procedures
- Monitor room availability and make sure that rooms are properly cleaned and prepared for guests
- Manage room inventory and rates to maximize revenue
- Ensure that all front office equipment is in good working order
- Prepare and analyze front office reports including occupancy and revenue reports
- Collaborate with other hotel departments such as housekeeping and maintenance to ensure that guest needs are met
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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