Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $19.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Holiday pay
Vacation Time
paid time off (PTO)
parking
meals
Job Description
Mr. C Miami Coconut Grove is a distinguished hotel located in the vibrant and bustling area of South Florida. With its modern and stylish European glamour aesthetic, it stands as an oasis offering breathtaking views of Biscayne Bay and the iconic Coconut Grove skyline. Founded by brothers Ignazio and Maggio Cipriani, who are fourth-generation leaders in the hospitality industry, the hotel embodies a deep-rooted commitment to excellence and superior guest experiences. The interior design, envisioned by the world-renowned Arquitectonica firm and Martin Brudnizki Design Studio, combines a nautical motif with luxurious touches ensuring guests feel immersed in an exceptional atmosphere... Show More
Job Requirements
- Work experience as a hotel front office agent, receptionist, or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
Job Qualifications
- Work experience as a hotel front office agent, receptionist, or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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