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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K with company match
paid vacation days
Paid holidays
Paid parental leave
Tuition Reimbursement
weekly pay
free shift meal
Free parking
employee discount
Training and Development
Job Description
Delaware North Parks and Resorts is a renowned hospitality company with a rich history spanning over 100 years. As a family-owned global enterprise, Delaware North offers diverse career opportunities in some of the world's most iconic locations including national parks, sports arenas, casinos, hotels, and retail operations. Their commitment to delivering exceptional guest experiences is matched by their dedication to fostering career growth and success among their team members. The company values diversity, inclusivity, and equal opportunity employment, ensuring a welcoming environment for all employees. With operations that span the globe, Delaware North provides a dynamic workplace where employees can... Show More
Job Requirements
- 1 year of guest service, front desk or hospitality experience required
- supervisory experience preferred
- ability to resolve guest complaints effectively
- knowledge of hospitality computer programs
- ability to work under pressure
- good communication skills
- availability to work days, evenings, holidays, and weekends
- physical ability to stand, walk, bend, twist, crouch, push, pull, and climb stairs
Job Qualifications
- 1 year of guest service, front desk or hospitality experience required with supervisory experience preferred
- demonstrated ability to resolve guest experience problems
- degree or studies in hospitality management preferred
- experience with hospitality computer programs such as HotSOS and property management systems
- ability to follow procedures and work well under pressure with attention to detail
Job Duties
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures
- evaluate team member job performance and recommend appropriate rewards or corrective actions
- provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
- implement policies, procedures, and service standards in conjunction with management
- prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- coordinate with housekeeping department
- willing to cross train in other departments as needed
- all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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