Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K with company match
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
weekly pay
free shift meal
Free parking
employee discount
Referral Bonus
Training and Development
Job Description
Delaware North Parks and Resorts is a renowned hospitality and food service company with a long-standing history of over 100 years and a global presence. The company is family-owned and operates in a variety of prestigious locations, from iconic sports arenas and national parks to casinos and luxury hotels. Delaware North's commitment to creating great experiences in great places highlights its dedication to quality service and employee development. Among their portfolio, the Westin Buffalo stands as a prominent luxury lifestyle hotel located in downtown Buffalo, New York. This AAA Four Diamond hotel, established in 2019, is situated within Delaware North's... Show More
Job Requirements
- 1 year of guest service, front desk or hospitality experience required
- demonstrated ability to resolve guest experience problems
- degree or studies in Hospitality Management preferred
- experience with hospitality computer programs such as HotSOS and property management systems
- ability to follow procedures and work well under pressure with attention to detail
- stand and walk for extended periods of time
- must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift
Job Qualifications
- Degree or studies in Hospitality Management preferred
- experience with hospitality computer programs such as HotSOS and property management systems
- demonstrated ability to resolve guest experience problems
- ability to follow procedures and work well under pressure with attention to detail
- 1 year of guest service, front desk or hospitality experience required with supervisory experience preferred
Job Duties
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures
- evaluate team member job performance and recommend appropriate rewards or corrective actions
- provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
- implement policies, procedures, and service standards in conjunction with management
- prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- coordinate with housekeeping department
- willing to cross train in other departments as needed
- all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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