Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
JSK Hospitality is one of the premier hospitality groups in Northern Indiana, known for its rapid growth and strong reputation for excellence in guest service and team development. Specializing in owning and operating well-recognized brands such as Marriott, Hilton, and IHG, JSK Hospitality has established itself as a leader in the hospitality industry with multiple properties and new locations expanding both regionally and into new markets like Kentucky and Mishawaka. With a steadfast commitment to service excellence, team growth, and career development, JSK Hospitality offers robust opportunities for individuals passionate about hospitality to grow their careers in a dynamic environment.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2-3 years experience in hotel front office or guest services
- At least 1 year supervisory experience
- Familiarity with hotel property management systems
- Strong communication and interpersonal skills
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Flexibility to work evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Degree in Hospitality Management or related field preferred
- Minimum 2-3 years of hotel front office or guest services experience
- At least 1 year in a supervisory role
- Familiarity with hotel property management systems and reservation software
- Previous customer service or hospitality management experience
- Strong interpersonal and communication skills
- Proven leadership abilities
- Excellent problem-solving and organizational skills
- Proficient in Microsoft Office Suite
Job Duties
- Supervise front desk operations, ensuring smooth check-ins and check-outs
- Train and provide guidance to front desk agents
- Address guest requests and issues promptly
- Assist in managing guest reservations, cancellations, and room assignments
- Provide excellent customer service, resolving guest complaints professionally
- Assign shifts and break schedules for front desk staff
- Monitor and evaluate staff performance
- Oversee accurate processing of transactions and cash handling
- Coordinate with housekeeping, maintenance, sales, and accounting departments
- Maintain accurate records and prepare daily reports
- Ensure staff adherence to safety and security protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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