Job Overview
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $42,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
SREE Hotel is a well-established hospitality provider renowned for delivering exceptional service and memorable guest experiences in the hospitality industry. As a reputable hotel, SREE Hotel continuously strives to maintain high standards of hospitality, professional operational management, and customer satisfaction. Recognized for its dedication to professionalism and quality, the hotel provides an engaging work environment for employees and a welcoming atmosphere for guests.
The Front Desk Supervisor role at SREE Hotel is an essential leadership position that supports the Assistant General Manager (AGM) and General Manager (GM) by overseeing the daily operations of the front desk. This role pl... Show More
The Front Desk Supervisor role at SREE Hotel is an essential leadership position that supports the Assistant General Manager (AGM) and General Manager (GM) by overseeing the daily operations of the front desk. This role pl... Show More
Job Requirements
- High school diploma (post-secondary degree or certification in hospitality management preferred)
- 1-3 years hotel experience working as a front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as fosse or onq is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Qualifications
- High school diploma (post-secondary degree or certification in Hospitality Management preferred)
- 1-3 years hotel experience working as a Front Desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Duties
- Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores
- Address any training or performance deficiencies in this area immediately
- Ensure required reports are created and published in a timely manner
- and of a quality that can be shared with senior management and corporate officers
- Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: