Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Employee retention program
Training and Development
flexible schedules
team environment
Job Description
This opportunity is with a dynamic hotel that prides itself on delivering exceptional guest experiences and maintaining a supportive work environment for its staff. The hotel operates in a fast-paced, customer-focused industry where professionalism, dedication, and a commitment to service excellence are key values. Dedicated to fostering a vibrant team culture, the hotel continuously invests in employee development and strives to create an atmosphere that encourages growth, creativity, and a positive workplace environment. The hospitality establishment serves a diverse clientele, including business travelers, vacationers, and event attendees, ensuring a lively and engaging workplace day after day.
The role avai... Show More
The role avai... Show More
Job Requirements
- High school diploma or equivalent
- College degree in hospitality management preferred
- Candidate must have at least one year of hotel or hospitality experience
- Minimum of one year supervisory or lead experience
- Experience with collective bargaining environments preferred
- Strong computer skills and proficiency in the Microsoft Office suite required
- Knowledge of hotel property management system is preferred
- Excellent phone etiquette, customer service and people skills relating to both internal and external guests
- Must have strong organizational and multi-tasking skills
- Ability to communicate effectively both verbally and in writing with persons of diverse backgrounds
- Indoor environment
- Long periods of standing and walking
- Must be able to reach, bend, stoop and lift up to 50 pounds
- Ability to push/pull up to 150 pounds
- Ability to work nights, weekends, holidays and varied hours
- Smoking environment
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality management preferred
- At least one year of hotel or hospitality experience
- Minimum of one year supervisory or lead experience
- Experience with collective bargaining environments preferred
- Strong computer skills and proficiency in Microsoft Office suite
- Knowledge of hotel property management system preferred
- Excellent phone etiquette, customer service and people skills relating to both internal and external guests
- Strong organizational and multi-tasking skills
- Effective verbal and written communication skills with persons of diverse backgrounds
Job Duties
- Assist with the selection, training, evaluation, and disciplinary actions of hotel front desk leads, agents, bell person, while creating an effective employee retention program
- Creates schedules, tracks attendance, reviews time edit sheets, and tracks hours worked for payroll reports
- Works with hotel management team to ensure optimal business and guest service experiences
- Handles complaints, problems and requests by guests in a timely manner, and keeps guest satisfaction, pmrc integrity, reputation and policies in mind
- Successfully check guests in and out of guest rooms, conduct all necessary guest transactions, and front desk reports in an expeditious manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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