Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
The Courtyard & Residence Inn by Marriott, located in the vibrant Brier Creek area of Raleigh, is a distinguished hotel establishment known for its commitment to providing exceptional hospitality and memorable guest experiences. As part of the globally recognized Marriott brand, these hotels offer modern amenities, comfortable accommodations, and a customer-focused environment designed to meet the needs of both business and leisure travelers. The Courtyard & Residence Inn pride themselves on maintaining high standards of service, cleanliness, and guest satisfaction, making them preferred choices for visitors to the Raleigh area. Their commitment to excellence is supported by a team of... Show More
Job Requirements
- High school diploma (post-secondary degree or certification in Hospitality Management preferred)
- 1-3 years hotel experience working as a Front Desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Qualifications
- High school diploma (post-secondary degree or certification in Hospitality Management preferred)
- 1-3 years hotel experience working as a Front Desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Duties
- Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service, and ensuring the overall guest experience meets the brand standards and SREE Hotel guidelines
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores
- Address any training or performance deficiencies in this area immediately
- Ensure required reports are created and published in a timely manner and of a quality that can be shared with senior management and corporate officers
- Supervise the training of all front desk employees and motivate them to perform their jobs effectively
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company's Equal Opportunity policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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