Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Shift flexibility
Paid Time Off
employee discount
Training and Development
career growth opportunity
Work environment independence
Job Description
The Courtyard by Marriott, located in the vibrant Downtown Columbia near the University of South Carolina (USC), is a well-established hotel recognized for providing exceptional lodging experiences with a commitment to comfort and quality service. As part of the globally recognized Marriott brand, the Courtyard by Marriott emphasizes excellence through its contemporary accommodations, inviting atmosphere, and dedication to guest satisfaction. This location benefits from its prime area, serving both business travelers and tourists seeking proximity to the university and downtown attractions. As a reputable segment of Marriott International, the hotel upholds strict brand standards that ensure every guest receives professional... Show More
Job Requirements
- High school diploma
- 1-3 years hotel experience working as a front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Qualifications
- High school diploma
- Post-secondary degree or certification in hospitality management preferred
- 1-3 years hotel experience working as a front desk associate
- Previous supervisory experience preferred
- Experience using hotel reservation systems such as FOSSE or OnQ is a plus
- Good organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends
- Flexibility to work 1st, 2nd, and 3rd shifts
Job Duties
- Work side by side with front desk associates to ensure efficient guest registration, checkout, telephone service, and overall guest experience meets brand standards and hotel guidelines
- Provide value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Work with the hotel AGM and GM to achieve and exceed guest satisfaction scores
- Address any training or performance deficiencies immediately
- Ensure required reports are created and published in a timely manner and of quality suitable for senior management and corporate officers
- Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Ensure safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- Resolve customer issues, complaints and problems quickly and efficiently to maintain high customer satisfaction
- Assist the GM and AGM in interviewing and selecting potential new hires in accordance with Equal Opportunity policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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