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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
overtime pay
Employee Discounts
Retirement Plan
Professional development opportunities
Equal employment opportunity
Job Description
The Westlake Village Inn & Spa, located in the picturesque community of Westlake Village, California, is a highly regarded hospitality establishment known for its exceptional service, upscale amenities, and commitment to providing an unforgettable guest experience. This distinguished inn and spa offers a charming blend of comfort, elegance, and personalized attention, making it a preferred destination for travelers seeking a tranquil retreat combined with top-notch hospitality. Recognized for its dedication to excellence, the Westlake Village Inn boasts a variety of luxurious accommodations, exquisite dining options, and well-maintained facilities, all designed to cater to the varied needs of its guests. The... Show More
Job Requirements
- Minimum 2 years of experience as a front desk associate or similar hospitality role
- Strong communication skills in English
- Friendly, professional, and outgoing personality
- Experience using Visual One or similar hotel property management software
Job Qualifications
- Minimum 2 years of experience as a front desk associate or similar hospitality role
- Strong communication skills in English, both verbal and written
- Friendly, professional, and outgoing personality with a passion for guest service
- Experience using Visual One or similar hotel property management software
Job Duties
- Supervise the daily operations of the front desk, providing guidance and support to team members
- Perform front desk duties as needed, including check-in/check-out and processing reservations
- Serve as part of the trained team to cover night audit duties when required
- Ensure efficient, courteous, and professional guest service at all times
- Handle guest inquiries and requests, offering personal recommendations to maximize guest satisfaction
- Maintain an assigned cash bank, issue change and paid outs, and reconcile transactions at the end of each shift
- Resolve guest concerns promptly and professionally, ensuring the highest level of hospitality
- Assist with guest inquiries related to services, hotel amenities, events, directions, and local recommendations
- Manage phone calls, reservations, changes, and cancellations in the absence of reservations staff
- Coordinate arrivals, departures, billing requirements, and review financial transactions for accuracy and approvals
- Ensure compliance with credit and financial procedures, including follow-up on outstanding balances
- Support safety, security, and emergency protocols, responding effectively to any urgent situation
- Utilize property management systems including Visual One to check guests in/out, run reports, and manage room assignments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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