Hotel Front Desk Shift Manager (Swing & Grave Shift)

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Rotating Shifts

Day Shifts

Night Shifts

Benefits

Medical insurance

401(k) matching

Annual bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a dynamic leader in the integrated entertainment sector, specializing in providing thrilling experiences through casino gaming, sports content, and online sports betting. With an extensive footprint of 43 destinations across North America and popular online platforms such as ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a foremost innovator in the entertainment industry. The company is renowned for its commitment to creating a diverse and inclusive environment that celebrates sustainability and community responsibility. At PENN Entertainment, employees are not just part of a company; they are part of a cultural movement... Show More

Job Requirements

Must be at least 21 years of age
Associates Degree or equivalent experience in hotel, tourism, or hospitality
Ability to write reports and business correspondence
Effective communication and presentation skills
Proficient in Microsoft applications
Ability to resolve conflicts tactfully
Knowledge of hotel system software

Job Qualifications

Associates Degree in hotel, tourism, or hospitality or related field or equivalent experience
Ability to write reports and business correspondence
Effective presentation and communication skills with managers, clients, and the general public
Ability to interact with guests and staff and resolve conflicts diplomatically
Proficiency in Microsoft Excel, Word, and Outlook
Basic math skills including addition, subtraction, multiplication, division, and ability to interpret bar graphs
Knowledge of hotel system software

Job Duties

Provide guidance and daily supervision to staff in the department
Support and administer operational goals and monitor achievements of performance and profit objectives
Adhere to scheduling and coordinate with manager any scheduling concerns with attention to guest satisfaction
Support compliance to departmental budgets
Actively promote and demonstrate superior customer service in alignment with company standards and programs
Ensure team provides high level of quality service standards
Comply with all regulatory requirements within area of responsibility

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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