Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
wellness programs
Performance bonus
day-one medical coverage
Job Description
PENN Entertainment is a leading company in the entertainment and hospitality industry, renowned for providing exceptional experiences in dynamic, fast-paced environments. As a prominent player in the gaming and hospitality sectors, PENN Entertainment boasts a diverse and enthusiastic workforce dedicated to creating enjoyable environments where guests can find excitement and entertainment. The company fosters an inclusive culture that promotes career growth and continuous learning, ensuring employees receive the necessary support to develop their potential and achieve their professional aspirations.
At PENN Entertainment, the emphasis is not only on delivering superior guest experiences but also on offering competitive compensation and comprehens... Show More
At PENN Entertainment, the emphasis is not only on delivering superior guest experiences but also on offering competitive compensation and comprehens... Show More
Job Requirements
- Must be at least 21 years of age
- associates degree (A. A.) in hotel, tourism, or hospitality or related field or one to two years related experience and/or training or equivalent combination of education and experience
- ability to write reports and business correspondence
- ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- must be proficient in Microsoft applications (Excel, Word, and Outlook)
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- knowledge of hotel system software
- ability to read and interpret documents in English such as safety rules, operating and maintenance instructions and procedure manuals
- ability to read and communicate verbally in English
- written communication skills in English
- ability to define problems, collect data, establish facts, and draw valid conclusions
- ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- employee must be able to qualify for licenses and permits required by federal, state and local regulations
- must successfully complete TIPS training
- physical ability to stand regularly and use hands to finger, handle, or feel objects, tools, or controls
- frequently reach with hands and arms and talk or hear
- specific vision abilities required include close vision, color vision and peripheral vision
- ability to lift and/or move up to 50 pounds occasionally and push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance in varying work areas such as confined spaces
- ability to work in a moderate noise environment
- possible exposure to unrestricted second hand tobacco smoke
Job Qualifications
- Associates Degree (A. A.) in hotel, tourism, or hospitality or related field
- one to two years related experience and/or training or equivalent combination of education and experience
- ability to write reports and business correspondence
- ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- must be proficient in Microsoft applications (Excel, Word, and Outlook)
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- knowledge of hotel system software
Job Duties
- Responsible for providing guidance and daily supervision to staff in the department
- supports and administers operational goals and monitors achievements of performance and profit objectives
- adheres to scheduling and coordinates with manager any scheduling concerns with attention to guest satisfaction
- responsible for supporting compliance to departmental budgets
- enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- ensures customer service standards are followed by all team members and addresses issues as they arise
- ensures team provides high level of quality service standards
- compliant with all regulatory requirements within area of responsibility
- answers inquiries pertaining to hotel policies and services, and resolve guests' complaints while supporting all customer service programs
- supports Front Desk team members with tasks as needed
- adheres to operational goals
- works toward operational goals and monitors achievement of performance objectives
- protects and preserves assets of the company
- responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- maintains strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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