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Hotel Front Desk Receptionist at Holiday Inn & Suites Springfield, MO
Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Benefits
competitive hourly wage
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Referral program
employee discount
Job Description
Holiday Inn & Suites Springfield, MO, is a reputable and well-established hotel that has been serving guests for over 69 years. Known for its commitment to creating moments that matter, this IHG® hotel prides itself on maintaining a clean, friendly environment complemented by modern amenities. Guests can enjoy features such as blackout shades, comfy beds, free Wi-Fi, in-room heating and air conditioning, a pillow menu, and hot breakfasts. Additionally, kids stay free, making it an ideal destination for families and travelers alike. The hotel's prime location at 2720 N Glenstone Ave positions it conveniently for tourists exploring Springfield, MO. Holiday... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- Flexibility to work varied shifts including weekends and holidays
- Professional appearance and strong interpersonal skills
Job Qualifications
- Proven work experience in a similar role
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job Duties
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests receive personalized services
- Recommend local tourist spots and establish friendly relationships with regular hotel clients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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