Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Employee Discounts
Professional development opportunities
Retirement Plan
Job Description
The hiring establishment is a reputable hotel known for its warm hospitality and exceptional guest services. Positioned within the hotel's Rooms Division, the Front Desk department plays an essential role in the guest experience by being the initial point of contact and the face of the hotel to incoming guests. This hotel prides itself on its commitment to providing prompt, courteous, and professional service to all visitors, ensuring their stay is comfortable and memorable. With a strong emphasis on customer satisfaction and efficient service, the hotel maintains high standards for its front desk team, empowering them with the authority to... Show More
Job Requirements
- High school graduate
- Prior hospitality experience preferred
- Must be able to work weekends and holidays
- Skill in use of a calculator
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- Ability to stand and move throughout front office continuously
- Ability to read, listen to, and effectively communicate in English
- Ability to access and effectively input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Qualifications
- High school graduate
- Prior hospitality experience preferred
- Skill in use of a calculator
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- Ability to read, listen to, and effectively communicate in English
- Ability to access and effectively input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice
- Listen to and understand requests and respond with appropriate action
- Provide accurate information such as outlet hours and local attraction locations
- Complete the registration process by inputting and retrieving information from a computer system
- Confirm pertinent information including the number of guests, length of stay, and the room rate
- Make appropriate selection of rooms based on guest needs
- Code electronic keys
- Verify and run credit and debit cards
- Promptly answer the telephone using clear and positive English
- Close guest accounts at time of check out and ascertain satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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