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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Paid Time Off
Career growth opportunities
Referral program
flexible scheduling
Job Description
RRI West Management, LLC is a reputable company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the United States. As the largest franchisee of Red Roof, the company boasts a deep heritage in the hospitality industry and is driven by a passionate commitment to excellence in the economy hotel segment. With a focus on recruiting and developing talented individuals who are passionate about creating meaningful relationships, RRI West Management continuously strives to provide exceptional service to both employees and guests. Their formula for success involves hiring the best people, implementing strategic plans to achieve key... Show More
Job Requirements
- HS diploma or equivalent work experience
- 1-2 years of customer service experience
- basic office skills such as math, cash handling and computer skills
- ability to multitask and switch between tasks frequently
- self-motivated and able to work with minimal supervision
- basic reading, writing and comprehension skills
- decision making and problem-solving abilities
- willingness to work nights, weekends and/or holidays
- ability to perform administrative tasks
- bilingual skills preferred but not required
Job Qualifications
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- basic office skills including math, cash handling, and computer skills
- ability to easily and frequently change from one task to another while operating a computer and/or switchboard
- self-starter who can work with minimal supervision
- basic communication skills including reading, writing, and comprehension
- bilingual (English-Spanish) preferred but not required
- decision making and problem-solving skills
- ability to perform some administrative duties such as timekeeping system and rooms cleaned reports
- availability to work nights, weekends and/or holidays
Job Duties
- Welcome guests with proper greeting and perform all guest related services such as wake up calls, courtesy calls, guest concerns, complaints, requests, provide coffee, location information and professional lobby presentation
- handle reservation requests
- check guests in/out
- manage all guest accounting including cash and PCI policies
- make, change, and monitor reservations
- review and report rate availability
- update and monitor room status
- inform hotel management of any possible sales leads or events in the area
- maintain confidentiality of guest information and pertinent hotel data
- perform daily cash count in drawer and safe
- complete all required reports on daily shift report including room discrepancies, balance report, housekeeping clean reports
- communicate with hotel management and other GSRs about issues, requests or concerns regarding guests or rooms
- work with housekeeping and maintenance to communicate room status such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms
- cross train in all front desk shifts and other departments in the hotel
- train new hires in all front desk procedures and policies
- comply with all company and OSHA standards related to safety and security
- maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members
- smile and greet guests following the 24-7 rule
- maintain positive guest relations and appropriately handle guest requests
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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