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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
PTO after 3 years of service
Career growth opportunities
BFF referral program
flexible scheduling
Job Description
RRI West Management, LLC is a distinguished hospitality management company overseeing a prestigious portfolio of over 45 Red Roof Inns and Red Roof Plus+ locations across the United States. As the largest franchisee of Red Roof, the company holds a significant position within the economy hotel segment, known for its commitment to delivering affordable, high-quality lodging experiences to guests nationwide. With a rich history embedded in hospitality, RRI West Management's mission centers on creating meaningful relationships through exceptional customer service and operational excellence. The company’s success is built upon recruiting passionate individuals who share a deep commitment to guest satisfaction... Show More
Job Requirements
- HS diploma or equivalent work experience
- 1-2 years of customer service experience
- Basic office skills including math, cash handling, and computer skills
- Ability to multitask effectively while operating a computer or switchboard
- Self-starter with the ability to work independently
- Basic communication skills including reading, writing, and comprehension
- Bi-lingual in English and Spanish preferred
- Strong decision making and problem-solving abilities
- Experience with administrative tasks such as timekeeping and cleaning reports
- Availability to work nights, weekends, and holidays
Job Qualifications
- HS diploma or equivalent work experience
- 1-2 years of previous experience in customer service
- Must have basic office skills such as math, cash handling, computer skills
- Must be able to easily and frequently change from one task to another while operating a computer and or switchboard and work
- Able to be self-started and work with minimal supervision
- Have basic communication skills including reading, writing, comprehension
- Bi-lingual English Spanish preferred but not required
- Decision making and problem-solving skills
- Some administrative duties required such as timekeeping system, rooms cleaned reports
- May be required to work nights, weekends and or holidays
Job Duties
- Welcome guests with proper greeting and perform all guest related services including wake up and courtesy calls, guest concerns complaints requests, provide coffee, location information and professional lobby presentation
- Handle reservation requests
- check guests in and out
- all guest accounting such as cash and PCI policies
- Make, change, and monitor reservations
- review and report rate availability
- update and monitor room status
- Inform Hotel Management of any possible sales leads or events in the area
- Maintain confidentiality of guest information and pertinent hotel data
- Perform daily cash count in drawer and safe
- Complete all required reports on daily shift report such as room discrepancies, balance report, housekeeping clean reports
- Communicate with Hotel Management and other GSRs as needed about issues, requests or concerns regarding guests or rooms
- Work with housekeeping and maintenance to communicate room status such as stayovers, checkouts, skips, clean dirty rooms and out of order rooms
- Cross train in all front desk shifts and other departments in the hotel
- Train new hires in all front desk procedures and policies
- Comply with all company and OSHA standards related to safety and security
- Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members
- Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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