Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
Paid vacation
Paid sick leave
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Tuition Reimbursement
flexible spending accounts
Retirement Plan
Travel Discounts
Referral bonuses
paid volunteer time
Employee assistance program
Job Description
Raymond Management Company is a distinguished hospitality management firm dedicated to operating an award-winning portfolio of Hilton and Marriott hotels across the United States. Renowned for its commitment to excellence and superior guest service, Raymond Management Company fosters a culture centered on respect, diversity, and teamwork. The company values every team member's contribution and emphasizes a supportive and empowering work environment. This culture is the foundation that drives the continuous delivery of high-quality experiences for both guests and employees alike. Respect for all individuals and a strong emphasis on equal opportunity employment are integral to the company’s ethos, creating an... Show More
Job Requirements
- previous experience as a guest service manager or in a similar role
- strong leadership and interpersonal skills
- excellent communication skills
- proficiency in hotel management software
- ability to work flexible hours including evenings weekends and holidays
- passion for hospitality
Job Qualifications
- previous experience as a guest service manager or in a similar role
- strong leadership and interpersonal skills with the ability to motivate a diverse team
- excellent communication skills and a commitment to guest satisfaction
- proficiency in hotel management software and front desk operations
- ability to work flexible hours including evenings weekends and holidays
- passion for hospitality and a desire to create memorable experiences for guests
Job Duties
- manage the daily operations of the front desk including guest check-in/check-out and reservation management
- lead and train the guest service team to provide exceptional customer service and support
- handle guest inquiries requests and complaints in a timely and professional manner
- monitor guest satisfaction and implement improvements to enhance the overall experience
- collaborate with other departments to ensure smooth operations and address any guest issues
- prepare reports on guest feedback and service performance for management review
- ensure compliance with hotel policies and procedures including safety and security measures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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