Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Tuition Reimbursement
fitness classes
Commuter Benefits
Family care resources
Job Description
Stanford University is a prestigious institution renowned globally for its commitment to excellence in teaching, research, and fostering innovation. Established in 1891, Stanford stands as a beacon of academic distinction, surrounded by a scenic 8,180-acre campus located in the heart of California's Silicon Valley, between San Francisco and San Jose. It houses seven world-class schools that cover an extensive range of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. As an engine of innovation, Stanford blends theory with practical application, consistently moving ideas from laboratories and classrooms into real-world impact. The university places a high value... Show More
Job Requirements
- Bachelor’s degree or equivalent combination of education and relevant experience
- Four years of relevant professional experience
- Excellent communication skills in English
- Valid California non-commercial driver’s license
- Ability to stand walk sit and perform desk-based computer tasks frequently
- Ability to occasionally lift or carry objects weighing up to 20 pounds
- Ability to work varied shifts including evenings and weekends
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office applications
- Demonstrated leadership and supervisory capabilities
Job Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- Four years of relevant experience in customer service or hospitality management
- Strong leadership and supervisory skills
- Excellent problem-solving and decision-making abilities
- Effective communication skills in English both verbal and written
- Proficient in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
- Ability to multitask and manage workflow efficiently
- Demonstrated experience in customer relationship management tools
Job Duties
- Supervise the day-to-day operations of the unit leading and mentoring staff
- Provide orientation and training to lower-level representatives
- Participate in hiring decisions and performance evaluations
- Act independently to determine methods and procedures on new assignments
- Serve as subject matter expert for the unit and coordinate with other departments
- Process non-standard guest requests and handle escalated and unresolved calls
- Administer and educate others on supported programs and policies
- Keep track of customer interactions using CRM tools
- Represent Stanford at public events and serve as after-hours hotel contact
- Collaborate with Sales Manager to resolve no-shows, cancellations, and penalty fees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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