Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Tuition Reimbursement
Paid vacation
Holiday pay
Weekly Resort Prizes
Career Development
Free Meals
Internal Advancement
Job Description
Atlantis Casino Resort Spa is a premier luxury resort and casino located in Reno, Nevada, known for its commitment to providing exceptional guest experiences and maintaining high standards in hospitality. Renowned for its vibrant casino floor, upscale accommodations, and array of amenities, Atlantis offers a unique blend of entertainment, relaxation, and world-class service. As a leading destination in the region, the resort prioritizes team member development and fosters a supportive working environment focused on recognition and appreciation. The resort's core values emphasize integrity, professionalism, and a dedication to exceeding guest expectations, contributing to its reputation as a top choice for... Show More
Job Requirements
- Must be at least 21 years of age
- Nevada Gaming Control Card required
- Minimum of 2 years experience in hotel front desk management at a high-occupancy resort
- Exceptional written and verbal communication skills
- Computer proficient with knowledge of Infor and LMS preferred
- Ability to read and analyze reports and guest folios
- Ability to manage hotel inventory and pricing in a fast-paced environment
- Adherence to all appearance standards including no visible tattoos, piercings, or unnatural hair colors
Job Qualifications
- Must be at least 21 years of age
- Nevada Gaming Control Card required
- Minimum of 2 years experience in hotel front desk management at a high-occupancy resort
- Exceptional written and verbal communication skills
- Computer proficient with knowledge of Infor and LMS preferred
- Ability to read and analyze reports and guest folios
- Ability to manage hotel inventory and pricing in a fast-paced environment
Job Duties
- Manage the performance of the front desk to meet department and property business objectives
- Coach and manage team members to consistently deliver four diamond service to guests
- Responsible for scheduling, training, and coaching or disciplinary matters related to company and department policies
- Ensure accurate completion of all shift work according to Atlantis standards
- Resolve guest complaints and ensure guest satisfaction
- Complete reports and projects assigned by hotel management
- Collaborate closely with other departments such as PBX, Reservations, VIP Services, and Housekeeping
- Perform other incidental and related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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