Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $42,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Residence Inn by Marriott is a renowned hospitality brand recognized for providing extended-stay comforts that cater to the needs of travelers seeking a home-like experience while on the road. Located in Concord, NC, this hotel is part of the Marriott International family, which is known globally for its commitment to service excellence, quality accommodations, and customer satisfaction. As a place that prioritizes guest comfort, the Residence Inn offers spacious suites, modern amenities, and a welcoming environment that makes every guest feel at home. With a focus on sustainability, brand standards, and innovative service, this establishment continually strives to maintain its... Show More
Job Requirements
- Minimum of 4 years of hotel front desk experience including at least 2 years in a supervisory position
- Bachelor’s degree or equivalent combination of education and experience
- Ability to work weekends
- Flexibility to work any shift including 1st, 2nd, or 3rd shift
- Strong organizational skills
- Effective communication and interpersonal abilities
- Ability to handle guest complaints and resolve conflicts
- Proficiency with hotel management software such as FOSSE or OnQ preferred
- Capability to stand and walk for extended periods
- Fluency in English
- Willingness to comply with all hotel and legal policies
Job Qualifications
- Minimum of 4 years of hotel front desk experience including at least 2 years in a supervisory position
- Previous front desk manager or operations manager experience is preferred
- Experience using hotel reservation system such as FOSSE or OnQ is a plus
- Bachelor’s degree (B.A.) from four-year college or university or two-year college degree or two years related experience or equivalent combination of education and experience
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is required
Job Duties
- Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service, and ensuring the overall guest experience meets the brand standards and SREE hotel guidelines
- Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores in all areas of the enterprise
- Address any training or performance deficiencies in this area immediately
- Responsible for ensuring that the Front Desk is in compliance with all systems, control policies and procedures
- Carry out managerial responsibilities in accordance with the SREE hotel’s policies, procedures and applicable laws
- Remain BSA/QA ready daily
- Drive team performance within GSS and GXP meeting all required thresholds set by Marriott and SREE
- Act as a point of contact for guest feedback and complaints, striving to resolve issues in a timely and satisfactory manner
- Respond to all guest reviews through GuestVoice/Kipsu/SALT and all social media platforms within 72 hours
- Maximize room revenue and occupancy by reviewing daily financial reports
- Analyze rate variance, monitor high balance guest and initiate appropriate action
- Maintain continuous observation of the daily house count
- Monitor available house inventory / selling status daily
- Review front desk electronic pass-downs and track guest feedback surveys daily in addition to maximizing usage of the guest response tracking system
- Respond online within 72 hours of the notification without exception
- Ensure required reports are created and published in a timely manner and of a quality that can be shared with senior management and corporate officers
- Supervise the training of all front desk employees and motivate them to perform their jobs effectively
- Checks cashiers in and out and verifies banks and deposits at the end of each shift
- Enforces all cash-handling, check-cashing, and credit policies
- Develop and maintain open lines of communication within the department and with other departments within the property
- Schedule staff to reflect daily occupancy and make sure the schedule is concurrent with the arrival and departure pattern
- Participate in disciplinary action, coaching and counseling sessions and related personnel issues
- Updates group information and maintains, monitors, and prepares group operational requirements based on the group’s BEO
- Confirms and relays information to appropriate personnel
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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