Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
SpringHill Suites by Marriott, located in the vibrant Downtown Columbia/The Vista area, is a premier hotel known for offering exceptional guest experiences and modern accommodations. As part of the Marriott International family, this hotel combines comfort, style, and convenience to cater to a wide range of travelers including business professionals, tourists, and families. The hotel prides itself on maintaining the highest standards of service, cleanliness, and hospitality, reflecting the well-established Marriott brand. As a recognized leader in the hospitality industry, SpringHill Suites by Marriott offers a dynamic work environment that values teamwork, dedication, and guest satisfaction. Employees benefit from a... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 4 years of hotel front desk experience with 2 years supervisory experience
- Ability to work flexible shifts including weekdays, weekends, and holidays
- Strong communication and computer skills
- Ability to maintain composure under pressure
- Ability to stand and walk for extended periods
- Fluency in English
- Flexibility to work 7am-3pm or 3pm-11pm shifts
- Compliance with company policies and applicable laws
Job Qualifications
- Minimum of 4 years of hotel front desk experience including at least 2 years in a supervisory role
- Previous front office manager or front desk manager experience preferred
- Experience using hotel reservation systems such as FOSSE or OnQ is a plus
- Bachelor's degree from a four-year college or university or two-year college degree or two years related experience or equivalent combination of education and experience
- Strong organizational skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
- Flexibility for 1st, 2nd, and 3rd shifts
Job Duties
- Work side by side with front desk associates to ensure efficient guest registration, checkout, and telephone service
- Ensure overall guest experience meets Marriott Brand Standards and SREE Hotel guidelines
- Work with the hotel AGM and GM to achieve and exceed guest satisfaction scores
- Address training or performance deficiencies immediately
- Ensure Front Desk compliance with all systems, control policies and procedures
- Carry out managerial responsibilities in accordance with hotel policies, procedures and applicable laws
- Drive team performance within GSS and GXP meeting all required thresholds
- Act as point of contact for guest feedback and complaints, resolving issues timely
- Respond to all guest reviews through GuestVoice and social media within 72 hours
- Maximize room revenue and occupancy by reviewing daily financial reports
- Analyze rate variance, monitor high balance guests and initiate action
- Maintain observation of daily house count and inventory selling status
- Review front desk electronic pass-downs and guest feedback surveys daily
- Ensure required reports are created and published timely and of quality
- Supervise training of front desk employees and motivate staff
- Check cashiers in and out, verify banks and deposits
- Enforce all cash-handling, check-cashing, and credit policies
- Develop and maintain open communication within department and with other departments
- Schedule staff to reflect daily occupancy and arrival/departure patterns
- Participate in disciplinary action, coaching and counseling sessions
- Update and maintain group information based on BEO
- Confirm and relay information to appropriate personnel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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