Hotel Front Desk / Guest Service Rep
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
Paid vacation
sick leave
Bereavement leave
Jury duty leave
Paid holidays
Hotel room discounts for travel
Teammate referral bonuses
Paid time off to volunteer
Employee Assistance Program with mental health resources
Affordable health dental and vision plans
Low-cost accident critical illness and hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution
Job Description
Raymond Management Company is a reputable hospitality company known for managing an award-winning portfolio of Hilton and Marriott hotels across the United States. With a strong emphasis on respect, diversity, and equality, the company fosters an inclusive culture where every team member's perspective and well-being are valued. They operate in the hospitality industry, specifically focusing on hotel management, delivering high-quality guest experiences through a dedicated and supportive workforce.
The Guest Service Representative / Front Desk position is a full-time role with a starting salary range of $17.00 to $18.00 per hour or more based on experience. Employees have th... Show More
The Guest Service Representative / Front Desk position is a full-time role with a starting salary range of $17.00 to $18.00 per hour or more based on experience. Employees have th... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for extended periods
- basic computer skills
- excellent communication skills
- ability to multitask
- prior experience in customer service or hospitality preferred but not required
Job Qualifications
- Strong customer service skills with a friendly positive attitude
- ability to multitask and work well in a fast-paced environment
- strong communication skills and professional approach to solving guest concerns
- basic computer skills
- prior hotel or customer service experience is a plus but willing to train the right candidate
Job Duties
- Serve as the first point of contact for guests creating a positive and welcoming experience
- greet and assist guests during check-in and check-out ensuring smooth service with a friendly attitude
- handle guest requests inquiries and reservations with professionalism and attention to detail
- communicate with Housekeeping Maintenance and Sales teams to ensure seamless operations
- manage daily front desk duties including payments room assignments and resolving any guest issues
Job Location
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