Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
Job Description
Caesars is a globally recognized leader in the hospitality and entertainment industry, renowned for its iconic casino resorts and exemplary customer service. As a premier hotel and casino establishment, Caesars offers a vibrant and dynamic environment where guests from around the world come to experience luxurious accommodations, exceptional dining, thrilling gaming, and world-class entertainment. With a commitment to excellence, Caesars focuses on delivering an unforgettable guest experience that combines innovation, comfort, and personalized service. This dedication to quality has established Caesars as a trusted brand synonymous with hospitality and leisure.
The Guest Services Agent role at Caesars ... Show More
The Guest Services Agent role at Caesars ... Show More
Job Requirements
- High school diploma or equivalent required
- Superior customer service skills required
- Experience in data entry and dealing with the public is required
- Career interest within the hospitality field or related industry is preferred
- Computer usage skills required
- Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred
- Must be able to get along well with co-workers and work as a team
- Must be able to work a flexible schedule including nights, weekends, and holidays as necessary
- Professional appearance and demeanor required
- Strong interpersonal skills are required
- Must be able to read, write, speak and understand English
Job Qualifications
- High school diploma or equivalent
- Superior customer service skills
- Experience in data entry and public interaction
- Career interest in hospitality or related industry preferred
- Computer proficiency including Microsoft Word, Office, Outlook, and Excel
- Strong interpersonal and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Professional appearance and demeanor
- Fluency in English
- Knowledge of LMS system preferred
Job Duties
- Greets and assists guests during check-in and checkout
- Provides information and directions about services available on property
- Resolves customer issues using Service Recovery tools and FOCUS model
- Posts charges and settles folios for guests including groups
- Receives payments by cash, credit cards, and comps with proper authorization
- Maintains accurate records and an operating bank for transactions
- Provides reservations for restaurants and special events within the hotel
- Ensures prompt delivery of messages, mail, and packages to guests
- Works closely with Executive Host to manage complimentary and high-end amenities
- Demonstrates a positive and enthusiastic demeanor at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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