Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Training and Development
Retirement Plan
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for providing exceptional experiences to millions of guests annually. The company operates a diverse portfolio of resorts, hotels, and casinos, with a commitment to delivering outstanding service and creating memorable moments. Known for its prestigious brands and world-class amenities, Caesars Entertainment blends luxury and entertainment to offer a welcoming environment for both leisure and business travelers. With a strong emphasis on hospitality excellence, innovation, and guest satisfaction, the company fosters a vibrant workplace where employees thrive and grow while contributing to the success of its renowned... Show More
Job Requirements
- High school diploma or equivalent
- Experience in data entry and dealing with the public
- Career interest within the hospitality field or related industry preferred
- Computer usage skills required
- Must be able to get along well with co-workers and work as a team
- Must be able to work a flexible schedule including nights, weekends, and holidays
- Professional appearance and demeanor required
- Strong interpersonal skills required
- Must be able to read, write, speak and understand English
Job Qualifications
- Superior customer service skills
- Experience in data entry and interacting with the public
- Career interest in hospitality or related industry preferred
- Computer usage skills
- Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system preferred
- Ability to work well with co-workers and as a team member
- Strong interpersonal skills
- Ability to read, write, speak, and understand English
- Professional appearance and demeanor
Job Duties
- Greets and welcomes customers with a smile, and takes pride in being a Caesars team member
- Serves as Hotel representative and customer service role model for other employees
- Understands, values, and supports the Caesars mission, vision & values
- Knows special events, promotions, and player programs
- Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools
- Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department's customer service ratings
- Responsible for the accurate check-in and checkout of guests
- Ensures that all guest contact is courteous, informative, and thorough
- Ensures that Housekeeping cleans all rooms prior to issuing keys
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
- Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization
- Maintains an operating bank, renders bills, and issues change
- Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino
- Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
- Ensures guests' problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools
- Maintains knowledge of hotel, community, and Special Events to provide guests with superior service
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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