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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Tuition Reimbursement
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a renowned company in the hospitality industry known for its exceptional commitment to quality service and a positive work environment. Specializing in hotel management, Concord Hospitality prides itself on fostering a culture where employees are valued, respected, and offered numerous opportunities for career growth and advancement. The company stands firmly on its five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which form the foundation of its exemplary work culture and guest experience. This company is dedicated to delivering superior guest services while ensuring its associates enjoy a fulfilling and supportive work environment. Full-time associates benefit from competitive... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk or customer service experience preferred
- Excellent communication skills
- Ability to handle guest concerns with professionalism
- Proactive and responsive attitude
- Basic knowledge of cash handling procedures
- Ability to multitask and work under pressure
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or guest services preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks effectively
- Knowledge of hotel operations and brand standards is a plus
- Proficiency with cash handling and payment processing
- Friendly and professional demeanor
- Ability to work in a fast-paced environment
- Basic computer skills
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
No experience required
Job Location
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