Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with a presence in 43 destinations across North America. The company operates an extensive network that includes online sports betting and iCasino through prominent platforms such as ESPN BET and theScore Bet Sportsbook and Casino. PENN Entertainment is recognized not only for its dynamic and fast-paced work environment but also for its commitment to diversity, sustainability, and community engagement. The organization prioritizes the growth and empowerment of its team members, fostering a supportive culture that helps individuals expand their career possibilities. The company values fun... Show More
Job Requirements
- Minimum one year of experience in a customer service role
- Prior experience in hotel front desk or office environment preferred
- Basic computer skills including proficiency in Microsoft Office
- Ability to handle cash and credit transactions accurately
- Strong communication and interpersonal skills
- Ability to resolve guest complaints professionally
- Detail oriented with strong organizational skills
Job Qualifications
- Previous experience in hotel front desk or office setting preferred
- Minimum one (1) year of experience in a customer service position required
- Computer literate with capability in Microsoft Office
- Strong decision making and problem-solving skills
- Meticulous attention to detail
- Excels both independently and as a member of a team
Job Duties
- Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times
- Maintains an operating bank including receiving cash, credit cards, and comps in payment
- Responsible for posting charges, settling folios, groups, and due outs
- Maintains proper communication with Supervisor and housekeeping
- Handles guest problems or complaints in a courteous and professional manner
- Maintains knowledge of hotel, casino, outlet, and community events
- Answers, records, and processes all guest calls, messages, requests, questions, and concerns
- Contacts appropriate individuals or departments as necessary to resolve customer’s requests
- Reviews memos and documents pertinent information
- Recruits assistance of hotel manager in unique situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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