Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Paid Time Off
Health Insurance
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
The SpringHill Suites by Marriott Raleigh-Durham Airport/RTP is a distinguished hotel brand known for providing guests with a comfortable and welcoming environment, perfect for both business travelers and vacationers. As part of the Marriott International family, this hotel upholds high standards of hospitality, ensuring each guest enjoys a memorable and hassle-free stay. Conveniently located near the Raleigh-Durham airport and Research Triangle Park area, the hotel offers easy access to key business centers, local attractions, and dining options. Guests appreciate the modern amenities, spacious suites, and attentive service that characterize this well-regarded establishment.
Currently, the SpringHill Suites by Marriott Raleigh-Durha... Show More
Currently, the SpringHill Suites by Marriott Raleigh-Durha... Show More
Job Requirements
- High school diploma or equivalent
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Ability to work weekends
- Ability to stand for entire shift and walk frequently
- Fluency in English language
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method updating if needed processing payment and printing or emailing folio
- Demonstrate a thorough knowledge of hotel information including room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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