Hotel Front Desk Associate
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Health Insurance
Paid Time Off
Employee Discounts
401(k)
Flexible Schedule
Training opportunities
Job Description
SpringHill Suites by Marriott, located in the bustling University Research Park area of Charlotte, is a well-regarded hotel brand known for providing comfortable, contemporary accommodations tailored to both business and leisure travelers. As part of the Marriott International portfolio, SpringHill Suites places a strong emphasis on delivering exceptional guest service, modern amenities, and a welcoming atmosphere designed to make every stay memorable and enjoyable. The hotel enjoys a prime location that offers convenient access to local attractions, business centers, and cultural sites, making it a popular choice among visitors to Charlotte and the wider region.
We are currently seekin... Show More
We are currently seekin... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of hotel front desk experience
- Competent computer skills including Microsoft Word and Excel knowledge
- Ability to work flexible shifts including weekends
- Strong communication skills
- Basic math and cash handling skills
- Ability to stand and walk for long periods
- Fluency in English
- Ability to maintain calm demeanor under pressure
- Availability to work 7am-3pm or 3pm-11pm shifts
- Prior experience with hotel reservation systems preferred
- Customer service orientation
- Attention to detail
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends and flexible shifts
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete the registration process according to brand and company standards, enter and retrieve information from the system, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room, code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information, ensure guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting, complete the check-out process according to brand and company standards, refer to guest by name, confirm room rate and other charges are accurate and accounted for, confirm payment method, update if needed, process payment, print or email folio, document guest's preferences by updating guest's profile
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other products, answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly with a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and efficiently
- Use attentive and active listening skills when fielding guest complaints, apologize, empathize and take prompt action to resolve complaint, escalate to manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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