Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Daily Pay
Flexible Shifts
Employee Discounts
Career development opportunities
inclusive work environment
Paid Time Off
Health Insurance
Job Description
Aloft by Marriott Charlotte City Center is a vibrant and modern hotel located in the heart of Charlotte, North Carolina. As part of the globally recognized Marriott International brand, Aloft hotels are known for their contemporary style, upbeat atmosphere, and commitment to exceptional guest experiences. The Charlotte City Center location offers convenient access to key city attractions, business districts, and entertainment venues, making it a preferred choice for both business and leisure travelers. Marriott International is a leading hospitality company with a strong reputation for quality service, innovative hospitality solutions, and a focus on employee development and career growth. The... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in hotel front desk or related customer service role
- Ability to work flexible hours including weekends
- Proficiency in English language
- Basic computer skills
- Ability to stand and walk for extended periods
- Good communication skills
- Ability to handle cash and payment processing
Job Qualifications
- 1 year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed, FOSSE or OnQ is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome, complete the registration process according to brand and company standards, enter and retrieve information from the system, confirm guest information and identity, refer to guest by name, confirm room rate and type, assign room, code electronic keys, acknowledge loyalty status, promote marketing programs, provide welcome information and ensure guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting, complete check-out process according to brand and company standards, confirm room rate and other charges are accurate and accounted for, confirm payment method, process payment, print or email folio, document guest preferences to ensure best experience for future stays
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area, and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly, using polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly manner
- Use attentive active listening skills when handling guest complaints, apologize, empathize take prompt action to resolve, escalate to manager if necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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