Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Hilton Garden Inn Raleigh-Durham/RTP is part of the Hilton Worldwide portfolio, a globally recognized hospitality leader known for delivering exceptional guest experiences through quality service and accommodations. Located in the heart of the Raleigh-Durham Research Triangle Park area, this hotel serves business travelers, tourists, and families seeking comfort and convenience. Hilton Garden Inn prides itself on combining modern amenities with warm, professional service to ensure a welcoming environment for all guests. The Raleigh-Durham location complements this reputation by providing easy access to local attractions, corporate offices, and dining options, making it an ideal choice for a variety of travelers.
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Job Requirements
- High school diploma or equivalent
- One year experience as a hotel front desk associate
- Ability to work flexible hours including weekends
- Proficient in computer use and basic office equipment
- Strong communication skills in English
- Ability to stand for entire shift and perform basic arithmetic
- Good problem-solving and interpersonal skills
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation systems such as Lightspeed FOSSE or OnQ is a plus
- Strong organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method update if needed processing payment and printing or emailing folio document guest’s preferences by updating guest’s profile
- Demonstrate thorough knowledge of hotel information including room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive and active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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